Last Updated: March 5, 2026
We stand behind every product we sell. If you are not satisfied with your purchase, we offer a straightforward 30-day money-back guarantee on eligible products.
At Jace Halden, we are confident in the quality and value of our digital products. We want you to feel completely secure in your purchase decision. This Refund Policy outlines the terms and conditions under which refunds are available for products purchased through yourlastexcuse.com (the "Site").
The following products are covered by our 30-Day Phoenix Guarantee:
• "Your Last Excuse: The Identity Shift System" ($17.00) — including all bonus materials (The Action Kit, The First 24 Hours Protocol, Excuse Trigger Audit, Slip Recovery Protocol)
• "The Daily Discipline OS" ($9.99)
• "Your Next Move: The Execution Engine" ($47.00) — including The Architect's Toolkit
• "Your Next Move" (Ebook Only) ($27.00)
If you are unsatisfied with any of the above products for any reason, you may request a full refund within 30 days of your original purchase date. No questions asked. Simply contact us at the email address below, provide your order details (name and email used at checkout), and we will process your refund within 5–10 business days. The refund will be credited to the original payment method used at the time of purchase.
"The Reset Room Inner Circle — Lifetime Access" ($19.00) is a one-time payment granting lifetime access to our private Discord community.
Because community access is delivered instantly upon purchase (via a Discord invite link), refunds for this product are handled on a case-by-case basis. If you request a refund for Inner Circle access within 7 days of purchase and have not materially used the community (e.g., participated in coaching calls, accessed exclusive content), we will issue a full refund. Your Discord access will be revoked upon refund processing.
After 7 days, or if you have actively participated in the community, refunds for Inner Circle access are not available, as the value of the product has been substantially delivered.
To request a refund, send an email to [email protected] with the following information:
Subject Line: Refund Request
Full Name: (as used at checkout)
Email Address: (as used at checkout)
Product(s): (which product(s) you would like refunded)
We aim to respond to all refund requests within 48 hours. Once approved, refunds are typically processed within 5–10 business days. The exact timing of when the refund appears on your statement depends on your bank or credit card provider.
| Product | Refund Window | Conditions |
|---|---|---|
| Your Last Excuse + Bonuses | 30 days | No questions asked |
| The Daily Discipline OS | 30 days | No questions asked |
| Your Next Move (Full or Ebook) | 30 days | No questions asked |
| Inner Circle (Discord) | 7 days | Case-by-case; access revoked |
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly. Filing a chargeback without first contacting us may result in delays and additional complications. If a chargeback is filed, we reserve the right to dispute the chargeback and provide evidence of product delivery and these Terms to your financial institution.
We reserve the right to deny refund requests if we determine, at our sole discretion, that the refund policy is being abused. This includes but is not limited to: repeated purchases and refund requests, evidence that all product materials have been downloaded and consumed prior to the refund request, or any pattern of behavior that suggests the intent to obtain products without payment.
For all refund requests and related inquiries, please contact us at: [email protected]
We value your trust and are committed to ensuring your satisfaction with every purchase.